PURPOSE
Erudite Training Solutions Pty Ltd (‘Erudite’) recognises the importance of protecting your privacy and personal information. Our business is bound by the Australian Privacy Principles (‘APPs’) in the Privacy Act 1988 (Cth) (‘Privacy Act’), which regulates how we collect, use, disclose and store personal information, including sensitive information, and how individuals may access and correct records containing their personal information. We respect your rights to privacy under the Privacy Act and we comply with all the requirements stipulated by the Privacy Act in respect to the collection and management of your personal information.
This Privacy Policy covers how Erudite collects, uses, stores and discloses your Personal Information and the way in which you as a client, member of the public, website visitor, or user of social media page can access and correct your personal information.
When we use the term “Personal Information” we are referring to all data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which an organisation has or is likely to have access to, as well as any information for which the collection, disclosure, use or processing of is subject to data protection laws or regulations.
SCOPE
This Policy applies to all individuals, members, entities, employees, contractors, third-parties and volunteers.
WHAT WE COLLECT
The type of Personal Information we may collect includes, without limitation:
- Name;
- email address;
- mailing address;
- telephone number;
- profession, occupation, organisation, and/or job title;
- photographic and videographic footage/representations;
- details surroudning the program(s)/services you have purchased/enquired about, together with any additional information necessary to deliver said program(s)/services and to respond to your enquiries;
- any additional information relating to you that you provide to Erudite directly or indirectly through our site(s) or the use of our site(s), through your representatives, or otherwise; and
- information you provide to Erudite through our service centre, customer surveys, or calls by our marketing representatives.
PURPOSE OF PERSONAL INFORMATION COLLECTION
We collect, hold, use and disclose your Personal Information so that we can provide training services to you, improve and personalise our services for you and operate our business effectively.
HOW IS YOUR PERSONAL INFORMATION COLLECTED AND STORED?
We collect your Personal Information when you interact or transact with us. This includes, and without limitation, when you:
- Make an enquiry or purchase our service online, by email or by phone;
- Participate in our Programs on a complimentary basis;
- Register on Eventbrite or a third-party where Erudite collects personal information;
- Participate in a promotion, competition, or survey;
- Request customer service or contact us (including by email and telephone);
- Post a review or comment on one of our Site(s), or post a rating, a review, or other user-generated content on our Site(s).
Erudite may also collect Personal Information from third-parties such as, but not limited to:
- Public sources (ex., public registers, social media platforms, etc.)
- Anyone authorised to act on your behalf.
THIRD-PARTY COLLECTION
Generally, third-party service providers (including sponsors) engaged by Erudite will collect, use, and disclose your Personal Information only to the extent necessary to perform the specific services they have been contracted to provide on our behalf. Such processing shall be conducted in accordance with applicable data protection laws and subject to confidentiality obligations.
Erudite holds Personal Information electronically, at our own facilities, and with the assistance of our service providers. We implement a range of measures, including people, process, and technology controls to protect the security of your Personal Information. Team members are bound by internal confidentiality and information security policies that require them to keep Personal Information secure at all times.
CONSENT
By registering for, participating in, or otherwise engaging with our program(s), website and company, you hereby consent to the collection and use of your Personal Information by Erudite, solely for the purposes related to your participation in the program(s), in accordance with our Privacy Policy. If you have any concerns, please advise us in writing and we will endeavour to assist you.
USE OF YOUR PERSONAL INFORMATION
Email Communications: By providing your email address, you acknowledge and consent to receive communications from Erudite related to our website, program(s), registration processes, e-learning content, and updates regarding your registration or assessment progress.
Notification: We may also contact you to notify you of changes to program(s) and program content. Your personal data, including your email address, is securely stored within Erudite’s databases and is accessed and processed only by authorised personnel in accordance with applicable data protection laws and our Privacy Policy.
Feedback Request: We may request feedback through surveys, or gather information regarding your experience and satisfaction.
PAYMENT
If you make a purchase through our website, payment processing is facilitated by third-party providers such as Stripe or PayPal. Your information will be subject to the third-party provider’s privacy policies.
EXTERNAL/THIRD-PARTY LINKS
Our website may contain links that redirect you to external websites operated by third-parties. Please be advised that Erudite is not responsible for the content, privacy practices, or data protection policies of such third-party websites. We encourage you to review the privacy statements and terms of use of any external sites you visit.
SPEAKERS
Should you choose to engage with program Speakers outside the scope of the Erudite Program, such interactions are undertaken at your own discretion and risk. Erudite bears no responsibility or liability for the privacy practices, conduct, or handling of personal information by any Speaker outside of the Program. We strongly advise you to exercise caution and discretion when disclosing any sensitive or personal information in such interactions.
PROCESSES AND PROCEDURES TO ACCESS/CORRECT YOUR PERSONAL INFORMATION
If you wish to access or request the correction of any personal information held by Erudite, you may do so by contacting us directly. To assist us in locating the information, please provide sufficient detail regarding the specific data you are seeking to access or amend.
In accordance with the Privacy Act and other applicable data protection laws, if we are unable to comply with your request, we will provide you with a written explanation outlining the reasons for our refusal.
If you request that Erudite correct personal information we hold about you and we decline to make the correction, you have the right to request that we attach a statement to your record noting your disagreement with the information in question.
AMENDMENTS TO THIS PRIVACY POLICY
Erudite reserves the right to amend, update, or modify this Privacy Policy at any time, without prior notice. Any changes will become effective immediately upon being published on our website. Please review this Privacy Policy periodically to stay informed of any updates. Your continued use of our services following the posting of any amendments constitutes your acceptance of those changes.
QUESTIONS AND COMPLAINTS
If you have any questions, concerns, or complaints regarding this Privacy Policy or the manner in which Erudite handles your personal information, you may contact us using the details provided on our website.
Upon receipt of a complaint, we will acknowledge your submission and inform you of the individual responsible for managing your complaint. We will endeavour to provide a substantive response within seven (7) business days.
If you are not satisfied with our response, you are encouraged to notify us so that we may conduct a further internal review.
Should a satisfactory resolution not be reached, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at:
Website: http://www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au